Arizona Certified Nursing Assistant (CNA) Practice Test

A resident asks the nurse aide to repeat information while wearing a hearing aid. What should be the first action by the nurse aide?

1. Speak louder to the resident

2. Make sure the hearing aid is turned on

3. Rephrase the information given

4. Ask if the resident needs additional assistance

The correct answer is: Make sure the hearing aid is turned on

The first action by the nurse aide should be to ensure that the hearing aid is turned on. This step is crucial because if the hearing aid is not operational, the resident will not be able to hear any information clearly, regardless of how loud or clear the aide speaks. Checking the functionality of the hearing aid addresses the root cause of the communication issue and allows the aide to provide effective assistance. Once confirmed that the hearing aid is on and functioning, the nurse aide can then consider speaking more clearly, rephrasing the information, or offering additional assistance as needed. Taking this initial step helps facilitate better communication and supports the individual’s ability to understand and engage in their care effectively.