Arizona Certified Nursing Assistant (CNA) Practice Test

If a resident appears anxious and confused, what is the most appropriate action for a CNA?

1. Reassure the resident and provide support

2. Ignore the behavior and continue with tasks

3. Report the behavior to the administration

4. Ask if the resident wants to talk about their feelings

The correct answer is: Reassure the resident and provide support

Reassuring the resident and providing support is the most appropriate action because it directly addresses the immediate emotional and psychological needs of the resident. When a resident is anxious and confused, they may feel vulnerable and distressed. Providing reassurance helps to create a calming environment, which can alleviate their anxiety and confusion. It shows the resident that they are cared for, fostering a sense of security. This supportive interaction can also help the resident feel more comfortable, facilitating better communication and potentially allowing them to express their concerns or needs. Proper emotional support is essential in healthcare, as it can significantly impact a patient's overall well-being and recovery. Engaging with the resident in a compassionate manner is crucial, while other options may not effectively address their emotional state. Ignoring the behavior could exacerbate their anxiety, while simply reporting it without offering support may neglect their immediate needs for reassurance. Encouraging dialogue about feelings could be beneficial as well, but directly providing reassurance is a fundamental step in care when a resident is in distress.