Arizona Certified Nursing Assistant (CNA) Practice Test

If a resident claims their food is poisoned, what is the best response?

1. Insist they eat the food

2. Ask if there is something else the resident would like to eat

3. Ignore the claim

4. Call the doctor to report the situation

The correct answer is: Ask if there is something else the resident would like to eat

When a resident expresses that they believe their food is poisoned, it is crucial to respond with empathy and take their feelings seriously. By asking if there is something else the resident would like to eat, you are showing that you respect their concerns and are willing to accommodate their needs. This response helps to ensure their comfort and safety, while also maintaining their dignity. It's important to communicate effectively with residents, especially when they express fears or concerns, as it builds trust and can help alleviate their anxiety. This approach aligns with the principles of person-centered care, which prioritize the resident's preferences and emotional well-being. Additionally, while reporting to a doctor might be necessary in some situations, it is not the immediate best response since addressing the resident's concerns promptly can be more reassuring. Ignoring the claim can lead to escalation of the resident's anxiety, and insisting they eat the food does not respect their feelings or autonomy. Thus, offering an alternative demonstrates understanding and responsiveness to the resident's needs.