Arizona Certified Nursing Assistant (CNA) Practice Test

If a resident shows signs of confusion during a care routine, what is the most appropriate response?

1. Scold the resident for not understanding

2. Redirect the resident to a safer activity

3. Provide reassurance and ask them questions to assess their understanding

4. Ignore the behavior as part of their condition

The correct answer is: Provide reassurance and ask them questions to assess their understanding

Providing reassurance and asking questions to assess the resident's understanding is the most appropriate response in this scenario. This approach demonstrates compassion and empathy towards the resident, who may be feeling anxious or disoriented. By offering reassurance, the care provider helps to reduce the resident's confusion and reinforces a sense of safety and support. Furthermore, asking questions allows the caregiver to gauge the resident's level of understanding and cognitive state. It provides an opportunity for the caregiver to better identify the underlying causes of confusion and determine whether the resident requires additional assistance. This response fosters effective communication and can help in alleviating the resident's confusion while promoting their dignity and respect. The other responses, while potentially well-meaning, do not effectively address the resident's needs. Scolding a resident can lead to feelings of shame and increased anxiety, which can exacerbate confusion. Redirecting to a safer activity may not address the underlying confusion, and ignoring the behavior dismisses the resident's feelings and needs, which can lead to a lack of trust and poor emotional well-being.